Rooms must be cleared in preparation for your furniture delivery. Our drivers can move existing furniture for a fee with prior approval from the delivery department.
Please inform your sales associate or designer of any difficulties our delivery staff may have in your home (ie. small entrances, spiral stairs, narrow halls, etc.). Difficult deliveries such as over balconies, through windows or deliveries above the 4th floor without an elevator will not be done by our delivery staff. We are unable to provide electrical hookups or movement of any electronics you might have. We are not equipped to handle such items as pool tables, pianos or other bulky specialty items. To ensure safety of our drivers, you must remove animals, snow or other obstacles prior to delivery.
The night before your delivery, our delivery department will call you to confirm your delivery date, address and give you an estimated 4 hour window. Deliveries will occur on the scheduled date weather permitting beginning at 8:00 am We will go to each routed delivery address once until all the scheduled deliveries are complete.
